gentic

Privacy Policy

Last updated: March 5, 2026

1. What we collect

When you use Gentic, we collect:

  • Account info: name, email address, and password (hashed)
  • Organization data: organization name, slug, and logo
  • Usage data: tool calls, credit transactions, and API key metadata
  • Content you provide: brand profiles, campaign context, and other data you enter
  • Billing data: payment processing is handled by a third-party provider — we don't store your card details
  • Analytics: product usage analytics
  • Newsletter: email address if you subscribe to our newsletter

2. How we use it

  • Provide and operate the Gentic platform
  • Process payments and manage your credit balance
  • Send transactional emails (account verification, password resets, billing receipts)
  • Improve the product based on usage patterns
  • Communicate product updates and changes

3. Third-party services

We use third-party services for payment processing, database infrastructure, analytics, email delivery, and newsletter management. Each has its own privacy policy. We only share the minimum data necessary for each service to function.

4. Data storage & security

Passwords are hashed and never stored in plain text. Payment data is handled entirely by our payment processor. Your organization's data is isolated at the database level — other organizations cannot access your data.

5. Cookies & analytics

We use analytics tools to understand how people use Gentic and improve the experience. These tools may set cookies. We don't run third-party advertising trackers.

6. Data retention

We keep your data for as long as your account is active. If you delete your account, we will delete your personal data. Some anonymized usage data may be retained for analytics purposes.

7. Your rights

You can request an export of your data or ask us to delete your account and associated data at any time. Email us at support [at] gentic.co and we'll take care of it.

8. Changes

We may update this privacy policy from time to time. When we do, we'll update the "Last updated" date at the top. For significant changes, we'll notify you by email.

9. Contact

Questions about your privacy? Reach out at support [at] gentic.co.